Canon investigations have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products in the market.
These counterfeit products have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks, and it has been reported that these products are frequently sold on various Internet auction sites.
To help customers avoid purchasing counterfeit products, all Canon's genuine lithium-ion battery packs are sold with a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check these labels. (See the following images for the labels.)
REPORT ANY POTENTIAL COUNTERFEIT PRODUCTS OR SOURCES
Monday - Friday
8am - Midnight, Eastern Time
1-855-46-CANON
The Canon security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed. It is difficult to imitate.
Look for the genuine Canon anti-counterfeiting hologram when purchasing replacement batteries, toner and single ink tanks.
This hologram changes when tilted back and forth.
Counterfeit batteries and accessories can melt, burn and damage your equipment.
Always buy from an Authorized Canon dealer.
Sample of a counterfeit Canon LP-E6 Lithium battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
Different style labels clearly identify the counterfeit Canon LP-E6 Lithium Battery.
Look closely at these images of genuine Canon LP-E8 battery labels and the counterfeit.
It's difficult to tell the difference between a counterfeit and a genuine.
Look closely at these images of a genuine Canon CB-2LX battery labels and the counterfeit.
While difficult to tell the difference, the font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
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