Although counterfeiters may sell products that look like Original HP cartridges, they can't match the quality of an Original HP cartridge. Not only do counterfeits cheat you out of your money, potential risks of using these cartridges include poor quality prints, premature cartridge failures, and printer damage that may require repair. These problems can lead to interruptions in your printing environment and workflow. Only Original HP cartridges are eligible for HP cartridge warranty coverage, and any damage to a printer from non-HP cartridges is not covered by HP's printer warranty.
HP places a security seal on the packaging of many of its cartridges so that it's easy to distinguish between genuine HP versus fake. HP recommends you check that an HP security seal is on the packaging and also verify the seal performs as described on this website.
Keep in mind that most counterfeit HP cartridges also contain a fake security seal on the packaging. Checking for a security seal is not enough. Make sure the security seal performs exactly as described to ensure that you are purchasing a genuine HP cartridge.
All HP toner cartridge models sold throughout the world contain a security seal on the packaging.
HP applies a security seal only to inkjet cartridges in select geographies. Most inkjet cartridges intended for sale in the United States and Canada do not have a security seal on the packaging. All HP cartridges intended for sale in Latin America countries contain an HP security seal on the packaging, with the exception of cartridges displaying the HP Designjet brand.
In addition, the newest HP security seals make verification simple by incorporating QR codes you can scan with a camera-enabled smartphone to instantly verify authenticity.
To report counterfeits to HP via email, please use the following address:
https://secure.europe.hp.com/h41111/anticounterfeit/emea_africa/en/contact-form.php
To report counterfeits to HP via mail, please use the following address:
EMEA Anti-counterfeiting Programme
Hewlett-Packard International S.r.l.
150 Route du Nant d'Avril,
1217 Meyrin
Switzerland
HP uses a "Moving Image Seal" Tilt the HP box front to back to see "OK" and "(check mark)" move in opposite directions.
Tilt box right to left to see "OK" and "(check mark)" move in the same direction. HP
Older seals may look different, but the image shifting qualities are the same.
If your seal matches the description here, then you have a genuine HP cartridge. Seals without QR codes cannot be validated online.
HP helps protect you by checking and verifying the authenticity of each print cartridge installed in your printer.
When a cartridge is installed in an HP printer, a pop-up appears on the computer screen indicating the cartridge as genuine or not genuine.
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